Bill can design these presentations to
provide keynotes, breakout sessions, half-day or full-day programs, to meet the
client’s needs.
“I was a part-time guest of Bob Stone’s at the CenturyTel conference in
Colorado. You did an excellent job. I was amazed at your technique, style, and
ability to teach. It would be worth writing just to tell you that. As it stands,
however, I’ve recently had the opportunity to share your contact information
with two companies I work with that are looking for this type of thing. I hope
you hear from them soon; I’ll be more than happy to continue to send people your
way. You did a wonderful job!”
COMMUNICATE LIKE CHAMPIONS!
Consider these comments, which are common in the workplace: “She
knows this business thoroughly, but lacks people skills.” “Don’t even try
to talk to him. Nobody ever gets his attention.” “He just can’t
communicate his ideas effectively.” “I just wish management would
listen to my suggestions.”
Working with organizations nationwide, Bill hears these complaints, and many
others. He identifies them as warning signals. They point to
barriers that block communication, and stifle morale and productivity.
In this speech, Bill helps organizations break down these barriers, and
replace them withbridges--bridges to new levels of understanding and
communication.
As a result of this presentation, people in your group will:
Abandon their dogmatic style, their “need to be right”
Improve the language they use with colleagues
Examine their assumptions before acting on them
Create additional opportunities for feedback
Listen with empathy
Adjust to those whose perceptions don't match theirs
"After years of selecting Keynote speakers for our annual
sessions, I don't know why it took us this long to choose a "communicator"--a
process so critical to our individual and corporate success. We certainly
started at the top with Dr. Lampton!"
-- Fred Cliff, Executive Director, South Carolina Pest Control Association
WINNING IN THE WIRELESS WORKPLACE
Your workplace has changed plenty in fifteen
years. Consider these high-tech additions:
Cell phones
Laptops
BlackBerrys
Voice Mail
Search engines
Web cams
Video conferencing
Wi-Fi access
Drive cams
The big question, though—do these technology advancements
guarantee that we will communicate more clearly and persuasively? “Not really,”
Bill Lampton says, “because improved technology may just mean that we’ll make
our mistakes faster. . .and many more people will see them.”
Bill understands—quite easily—the fears and frustrations of non-techies. Why?
Because “gadgets and gizmos” frightened him during his twenty-three years of
management. No one ever called him a “geek.” He avoided technology by delegating
it to staff members.
A decade later, he has overcome his electronic phobias, and embraces the
results. Now he distributes his monthly e-mail newsletter, produces audios and
videos, puts photos from his digital camera onto his Web site and blog, and uses
Skype for online video coaching.
As a result of this presentation, your people will:
Use technology confidently, creatively, and courteously
Put their “best voice forward” when they leave voice mail messages
Eliminate the 10 worst mistakes most professionals make with E-mail
Reduce the time they spend on the phone, while increasing their
productivity
Get more phone calls returned
Avoid the 10 killer faults displayed by most corporate Web sites
Understand why and how to launch a company blog
Practice cell phone courtesy that your competitors ignore
“Your presentation was fantastic for our group.”
-- Jeff Johnson, A-Active Termite & Pest Control, referring to Bill’s “Wireless
Workplace” presentation at the Virginia Pest Management Association’s State
Technical Meeting
PRESENTATION SKILLS: SPEAKING TO WIN
To advance to leadership positions and to perform
effectively when you get there, no skill is more vital than the
ability to speak to groups in a variety of settings. Examples:
Presenting a proposed budget to administrators
Reporting your division’s latest accomplishments
Describing the strategic plan for next quarter or next year
Speaking for civic and professional groups
Leading the annual retreat
Giving a sales presentation to officers of a major corporation
This seminar will prepare you for these opportunities, and
for many others. Bill earned his Ph.D. in speech communication, then launched
his career as a communication professor at the University of Georgia. Today,
as a full-time professional speaker, he knows what it takes to succeed with
audiences. Through his company, Championship Communication, he continues to
help professional people upgrade their presentation skills.
As a result of this
presentation, your people will:
Grasp the basic communication principles they must apply
Control stage fright and demonstrate poise and confidence
Use the most effective methods for preparation and delivery
Sound less like readers and more like conversationalists
Eliminate awkward gestures
Reduce dependence on their notes
Discover strategies for making their presentations interactive
Display and explain visual aids to maximum advantage
“You supplied us with some very valuable information that will
always be useful to us. I have gotten much better at public speaking.”
--Tonya Scott, Disability Adjudicator,
Georgia Department of Labor
BUSINESS WRITING THAT WORKS
Do you believe that one-third of the work force
lacks the writing skills needed for professional success? Unfortunately, that’s
easy to believe-- because you see writing mistakes like these every day:
Employees confuse customers by using industry
jargon—and not translating the terms.
Supervisors distribute written instructions that confuse,
rather than clarify.
Messages go out with glaring errors in spelling and
punctuation.
You get a two page memo that could have been reduced to
two paragraphs.
Messages are hard to follow because of disorganization.
You read an e-mail that refers to an attachment, but the
writer forgot to include it.
Few employees read the employee manual, because it’s so
dull and unclear.
One shift writes a status report, but the next shift
can’t understand the summary.
So what’s your next step? Bring
Bill in to direct his “Business Writing That Works” seminar.
As a result of this
presentation, your people will:
Recognize that every written message
represents a “position statement”
Reduce workplace confusion and conflict
Improve productivity—their own and that of
their associates
Give instructions that generate greater
results, because the team understands them
Avoid language errors that reflect on their
competence and credibility
Replace traditional, stale business lingo
with a lively writing style
Greatly reduce e-mail blunders and judgment
lapses that escalate into turf wars
"Your presentations offered
the attendees valuable communication skills and advice. I have already put many
of the tips and suggestions to use in my daily work, as I am sure many of our
members have done as well.”
--Andrea Coron, Executive Director, Virginia Pest
Management Association
MEDIA MAGIC
Reporters gather at your front door. Suddenly, your
organization has become newsworthy—but the news isn’t good. How will you
respond? What will you say when the camera rolls and the microphone is on?
Should you buy some time with "no comment"?
As a media veteran who has worked extensively with print and
non-print media, Bill explains how to interact with media representatives:
In ordinary times when there is no crisis
During a calamity (management turnover, sexual harassment charges, on-site
accident or death, financial irregularities)
After the crisis has subsided
As a result of this presentation, your people will:
Prepare news releases in the proper format
Hold press conferences confidently and convincingly
Respond to threatening questions with assertive, take-control answers
Establish and nurture productive media relationships year-round
Prepare a written crisis communication plan
Identify the appropriate officers who will speak for the organization
Maintain—and even increase—credibility when catastrophes strike
Give crisis communication guidelines a prominent place in employee
orientation
SALES
CHAMPIONSHIP SELLING
Yesterday's sales strategies won't work in today's market. Why?
Lynn Janke enjoys one of the
two cars she earned as an outstanding sales leader for Mary
Kay Cosmetics.
Brand loyalty has lost its guarantee of repeat business.
Through the Internet and consumer protection advocates, buyers have
immediate access to industry information. They're far more knowledgeable
now.
Instead of being just local, competition has become worldwide.
Products and services get replaced-remember eight-track tapes, wooden
headed golf clubs, and your dependence on pay phones?
To become champions at selling, we must update our playbook.
Bill learned salesmanship in the toughest arena of all-directing fundraising
campaigns full-time for two decades. And every day now, he sells his services
and products.
As a result of this presentation, your people will:
Stay in touch with prospects, without becoming a nuisance
Become problem solvers, not product pushers
Create an attention grabbing "universal selling proposition"
Adjust successfully to prospects with "different personality
types"
Replace their standard sales pitch with powerful listening strategies
Use nonverbal skills that support their verbal messages
Get referrals more easily, use them more skillfully
Change their sales vocabulary and use winning words
Employ communication strategies that break through barriers
When Bill spoke to 250 sales
leaders at Nalley Automotive Group, CEO Charles Oglesby hosted
him.
"It was a great privilege having you present to our sales people
at our quarterly sales meeting. Your dynamic style and the super-charged message
were both highly motivating to our group. I have received positive feedback from
many who attended. Our philosophies for motivating individuals are similar, and
I appreciate the reinforcement that your message provided. Thank you so much for
an invigorating presentation."
--Charles R. Oglesby, President and CEO, Nalley Automotive Group
CUSTOMER CARE
CHAMPIONSHIP CUSTOMER CARE
Strike “Customer Service” from your vocabulary. That phrase
has earned a bad reputation. Reminds us more of “Customer Disservice,”
and we remember hearing: “What was your name again?” “When did you
want that by?” “Sorry, that’s our policy.”
Customer Care acts on the premise that customers really count.
Their complaints deserve to be heard. They should get top quality when
they spend top dollar. Products and services we sell them should work.
We perform what we advertise.
And note this: Years ago an unhappy customer might tell two dozen friends.
Now unhappy clients take to the Internet. . .and tell 20,000,000 readers about
their distress.
So Bill provides guidelines that help organizations reshape their customer
relations.
As a result of this presentation, people in your group will:
Dare to care
Avoid the 10 statements that offend customers the most
Use the 7 magic statements that make customers feel like family
Defuse explosive situations before they fully ignite
Practice empowerment (you have to play without asking the coach)
Keep current customers, and gain new ones with your improved
reputation
"Your insight into the areas of customer care was most welcomed and I am sure
each employee in attendance was able to learn something that will promote a
commitment to customer service."
--Vince
Dooley, Athletic Director, University of Georgia
MOTIVATION
MAINTAINING MAXIMUM MOTIVATION!
Sure, we all experience moments of peak enthusiasm. We attend a
stirring conference, complete a demanding project, read an inspiring book, make
our biggest sale, get promoted, receive a compliment from the CEO.
Usually, we lapse back into periods of monotony, and even discouragement.
Our mental motor slips out of high gear, and gets stuck in low gear. Work
becomes an endless rut. We wonder: “What can I do to remain energized.
. .without waiting for those scattered high-point happenings?”
Bill offers an approach that works. During his twenty-three years
in management, he discovered what effective leaders do to “maintain maximum
motivation.” He’ll share what others taught him--and will describe his
own daily approach to sustaining enthusiasm. Hint: Bill’s first
thought to start every day will amaze you with its simplicity. . .and its
power to make your first step out of bed a winning step!
As a result of this presentation, people in your group will. . .
Accept personal responsibility for their motivation, rather than depending on
external circumstances
Learn several dynamic options for “staying high”
Replace sporadic zest with sustained vitality
Generate greater productivity
"You are an inspiration."
--Barbara
Vu, Participant in Breakthrough: The Leadership Conference
"While you were speaking that morning, I started to think of all
the different speaking engagements and training seminars I have attended, and
thought what a difference you would have made if you were the one on the stage.”
“I had the opportunity
to attend one of Bill's seminars. Bill was extremely engaging and enthusiastic
while using a fundamental framework to weave his message on communication.
Utilizing homespun humor, a fantastic knack for timing, and a stellar and
commanding timbre, Bill provided the crowd with a great lesson presented in an
entertaining way.”
I've had the great
pleasure to hear a talk by Bill to a group of senior executives & recommend him
highly as a speaker, coach and author. Many in the audience were fairly seasoned
speakers and presenters, but each person learned many great new lessons. Bill
taught each of us to leverage that inevitable twinge of stage-fright (which
simply means you care about your audience and your message) to communicate with
poise, power and persuasion. Bill connected with each person, conveying many
valuable and highly actionable tips. During my career, I've had the opportunity
to ask many a great speaker and leader to share thoughts at annual sales
meetings. It's definitely safe to say Bill is on my "go to" list to do so
again!”
--Jay
McKenzie, Group Publisher, Lifestyle & Shelter, Bonnier Corporation
“Bill presented at an
executive forum I attended recently and really impressed me and the rest of the
large audience with his command of the material and his remarkable presentation
skills. Bill has a great message and delivers that message with great skill.”
--Walt
Carter, Principal, RM BATTLE, LLC
"Evaluations rated Bill the highest among a group of six energetic and
knowledgeable presenters. Bill employs his own advice offstage. He meticulously
prepared himself for our conference, made sure to find time to listen to
individual attendee’s needs, ingratiated himself to our board and membership,
and was never caught without a smile. People just seemed to feel better when
this genuine gentleman was around. I hope that we have the chance to have him
back in our community. He’s sure to be an asset to your coming
endeavors."
--Joel Muller, Association of Fundraising Professionals, Nevada
“Your presentations were effective in content and delivery.
You effectively designed the sessions to fit our needs in working with groups
and in dealing with complex issues.”
--Mary Rountree, National Park Service
“Thank you for your superior presentation. Our participants
definitely agreed, as evidenced by the excellent evaluations you received from
them.”
--Daye Dearing, Stennis Institute of Government
“Bill’s listeners are accustomed to a presentation that’s interesting,
entertaining, and packed with practical advice that helps people communicate
more effectively.”
--Kelly Smith, Independent Banks of South Carolina
Bill's speeches feature life experiences,
humor, inspiration, and clear directions for improving performance. See for yourself!