BILL
LAMPTON'S SERVICE STANDARD
Providing a premium level of service
In a highly cooperative fashion
Bringing prominent and permanent value
Making your investment your best bargain ever
The Complete
Communicator
Boston-based Don Mitchell, co-author of The
Ultimate Competitive Advantage: “The Complete Communicator is simply the
best, most complete communication book it has been my pleasure to read.”
Entrepreneur Anne Koark, Munich, Germany: “A book that should be read in
every company over the world.”
The Complete Communicator: Change Your
Communication, Change Your Life!
85 practical tips, in clear, compelling
language
Every tip is useful personally and
professionally
Nine chapters on major communication
topics
Hardback edition. Your investment: $24.95
Add $4.20 for Shipping, total of
$28.80
E-book: E-Mailing
Excellence:
55 Tips for Cyberspace Success
Available in the U.S. and
internationally
Downloadable purchase, no shipping involved
Terry Brock, marketing coach and syndicated
columnist, said: "This book is a must-read and must-implement tool for those of
us in the Information Age. Thank you for packing so many useful ideas into it!"
Watch Terry's One-Minute Video
Testimonial
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Joe Escobar, Editor in Chief, Aircraft
Maintenance Technology, says that "Anyone who uses e-mail for personal
or business correspondence would benefit from reading this e-book."
Steven Freund, General Manager, The Ritz-Carlton Lodge, Reynolds
Plantation, says "Bill has a knack for offering very clear and practical
advice for people and companies trying to improve the effectiveness of
their internal and external communication."
Terry Brock, marketing coach and syndicated columnist, said: "This book
is a must-read and must-implement tool for those of us in the
Information Age. Thank you for packing so many useful ideas into it"
Every tip stated briefly, explained
clearly
Covers both effectiveness and etiquette
Identifies the most serious mistakes,
tells how to avoid them
Useful information for orientation and
training
Defines an employee's e-mail
responsibilities
Not only tells what to include, but what
to leave out of e-mails
Describes the appropriate language for
business e-mails
Moderately priced, so you can order
multiple copies for your company
Your investment:
$9.97
Always Push The Up Button
CD
How to Stay Highly Motivated
— Every
Day!
Buy the CD:
Buy the mp3:
A twenty-six minute audio program
that will boost your morale-permanently
Includes Bill’s personal 3 methods
for staying highly motivated
Provides dynamic strategies from
renowned business leaders Matthew Lampros, Terry Brock, Lori Davila,
Lianne Griffin, Kristina Rhoades, Ellen Wickersham, and Annie Gray
A great morale-booster to share with
your leadership and employees
Specially relevant in this
challenging business climate
Your Investment: $24.97
Add $4.20 for Shipping
And/or to download the MP3
version, $14.97
Listen To The Spouse In Your House: Great Tips for
Preventing or Solving Marriage Conflicts -- CD or MP3
Buy the CD:
Buy the mp3:
Click here to
listen to the 81-second introduction
to this dynamic audio!
In that short minute and twenty-one seconds, you'll get an overview of the
value that awaits you.
Dynamic listening strategies from relationship
experts
Bill Lampton, Ph.D. and Sandra Lampton, M.Ed., married 53 years
Heard frequently in divorce cases: “My spouse doesn’t listen to me.”
Listening requires far more commitment than merely hearing
Vital role of listening during family crises
Why your spouse prefers listening support to spoken solutions
Power of “noncommittal listening”
Unforgettable listening lesson from their daughter
5 specific, practical guidelines for “listening to your spouse”
Available in CD or MP3 Versions
Your investment: $24.97 for the CD,
plus $4.20 Shipping. And/or to download the MP3 audio, $14.97
How to Make a Sizzling First
Impression! - CD or mp3
Marketing/Technology expert Terry Brock interviews Bill for 37
value-packed minutes. Follow Bill’s advice, and become a master of first
impressions—sooner than you could imagine.
Buy the CD:
Buy the mp3:
Click here to
listen to the 75-second introduction to this dynamic audio!
In that short
minute and fifteen seconds, you'll get an overview of the
value that awaits you.
Veteran broadcaster and marketing/technology expert
Terry Brock interviews Bill with an upbeat, fun flair
Essential guidelines for entrepreneurs, CEOs, dating
singles, job seekers, sales teams—everyone whose success depends on
creating a “sizzling” first impression
5 terrific tips for remembering a new acquaintance’s
name
Why “perfect voice and diction” could be harmful
Why and how to adjust your communication style
The impact of “business casual” dress codes
Vital advice about manners, humor, appearance, and
listening
Your investment:
$24.97 for the
CD, plus $4.20 for Shipping.
And/or to download the MP3 audio, $14.97
How to Speak with
Poise, Power, and Persuasion CD
Frederick M. Smith, owner-agent, Fred &
Carol’s Traveltime, Full Service Travel Agency, Midlothian, TX, said this
after hearing Bill Lampton, Ph.D., speak four times aboard the Regatta
cruise ship: “Each time his comments were inspiring, entertaining, thought
provoking, and motivational.” He called Bill “a highly gifted and
effective speaker. It was a great positive experience for my wife and me.”
In this audio CD, Bill gives you his keys to dynamic speaking . . .the
same keys he has taught in seminars and shared with his personal coaching
clients.. In this informal yet highly informative 35-minute interview by
Doug Smart, CSP, you will get Bill’s advice on:
Defining Dynamic Speaking
Learning to control stage fright
Including humor in your speech—pros
and cons
Four methods of
preparation/delivery—and Bill’s favorite method
The “speaker’s trump card”—every
speaker’s secret weapon
Creating “the illusion of the first
time”
Holding a conversation with your
audience
Reducing your reliance on notes,
improving eye contact
Forget being perfect, be authentic
Your investment:
$24.97
Add $4.20 for Shipping
Bill’s pledge:
“Listen to this CD, implement my advice, and you will become a more
dynamic speaker than you ever dreamed you could be. Audiences will welcome
your improved presentations. Not only will your speaking generate
applause—you will get the results you want.”
"Achieve
Superlative Success in Sales:
Close Deals You Considered Impossible"
Doug Smart, CSP, a business consultant with a
strong track record in real estate sales, interviews Bill Lampton, Ph.D.,
for 35 minutes. Through his responses, Bill applies his nationally
recognized communication expertise to the sales arena.
Bill’s sales training clients include Lab Products, Inc., Large & Gilbert
and the Waterford Hotel Group. Like those corporations, you will boost
your sales when you hear Bill discuss:
Listening your way to a sale
Your Universal Selling Proposition
Keeping in touch with prospects
without becoming a nuisance
Tactful ways to get more referrals
Sales language—“taboo words” and
“terrific words”
How selling has changed over the last
twenty years
Sure-fire steps to remembering names
Communication styles—the DISC system
Your investment:
$24.97
Add $4.20 for Shipping
"How to Give Magnificent Customer Care!"
New CD for companies that want to lead
their
industry as a model for customer service.
A 35-minute audio program that will
revolutionize your customer relationships
Vince Dooley--legendary coach and athletic director at the University of
Georgia for forty years--wrote this after Bill spoke at the Athletic
Association's Mission Renewal Day: "Your insight into the areas of
customer care was most welcomed
and I am sure every employee in attendance was able to learn something
that will promote a commitment to customer service."
Customer Care is everyone's responsibility
It starts at the top
Empowerment helps employees act immediately
Profiling today's customer
Listen your way into the customer's heart and mind
Answering complaint letters
Customer friendly language
Telephone tips and strategies
Your Investment:
$24.97
Add $4.20 for Shipping
All purchase have a 15 day
return policy.
Any item returned in undamaged condition can receive a
full refund less shipping. After 15 days of receipt, all sales final.
How to Make a Sizzling First
Impression! - CD or mp3
