WINNING WORDS AND WAYS
from Bill Lampton, Ph.D.
"Speech Coach for
APOLOGIZING--COMMUNICATION'S HIGHEST LEVEL
consider our varied communication acts,
I reserve a special place at the top for the fine art
of apologizing. Offering a genuine, heartfelt apology
--You prevent having the hostility escalate
--You repair a damaged relationship
--You gain esteem, rather than "lose face"
--You feel better. Apologizing is therapeutic.
--You benefit your group as a peacemaker
Well, then, what are the
guidelines for apologizing?
--Apologize without excuses. "I wasn't feeling well
that day" dilutes your remorse
--Apologize soon after the incident. Remember the
wise adage, "Don't let the sun go down on your wrath."
--Apologize face to face when possible. Extra power
surfaces when we are present.
--Apologize to those who witnessed your misdeed,
as well as to the recipient.
--Assure the injured party, "This won't happen again."
--Forgive yourself for your blunder, and move along to
Yes, sincere apologies work miracles--in business and
in life--for those who give them and for those who
ENDORSEMENT FROM A
company planning a major presentation to
clients, prospects, shareholders, board members,
or employees? Then check this testimonial from
a grateful client:
recently hired Bill to provide 'speech
coaching' for our Annual Meeting. I found Bill's
advice and coaching to be extremely helpful.
He helped me build confidence in my public
speaking skills while also giving me targeted
pointers about ways to relax, slow down and
connect more with the audience. I would
recommend Bill's coaching without reservation
to anyone who wants to upgrade their
public speaking skills."
Jay Kilroy, Willis Investment Counsel
Duracell, Procter and Gamble and
other leading companies echo Jay's appraisal
of my Speech Coaching service. For more
information, visit this page on my Web site:
IN CASE YOU MISSED IT
you missed Terry Brock's brief video interview
with me about the power of self-talk, here's
the link again:
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Contact me today to schedule my Speech Coaching,
Keynote Speeches, and Customized Seminars
Bill Lampton, Ph.D.
"Speech Coach for Champions"